Your Personal Healthcare Concierge
Imagine walking into a hotel with your reservation in hand. As you pass through the double doors, you notice that the lobby is packed with people standing in a long, winding line, their faces a mix of frustration and confusion. You look to the front of the line and see that there’s no one at the front desk. Peering beyond the counter, it feels deserted, as if the staff forgot to show up. No porter assisting with bags, no concierge attendant helping with check-in. What is going on? You approach the desk, and there, scattered before you, are a collection of unlabeled key cards and a brochure on the area. A small sign reads, “Help yourself.”
What if you had questions about the best restaurants, or needed advice on how to avoid tourist traps? What if this was your first time in the city, and you needed directions or recommendations to make your stay not just functional, but memorable?
Now imagine that if you didn’t check in properly, your health was at risk.
That’s exactly what it feels like to be a patient navigating the healthcare system today—impersonal, transactional, and indifferent. It frequently leaves people stranded when the stakes are high, with no one to guide them or offer personalized options.
An Advocate Who Cuts Through the Red Tape
Exceptional care should never be the exception—it should be the standard. Every patient deserves a dedicated professional whose sole purpose is give you hands-on, 1-1 assistance navigating the complicated healthcare system. This person isn’t just there to tick boxes; they’re trained in hospitality and empowered to cut through the frustrating red tape that so often disrupts the patient experience. Whether it’s managing referrals, scheduling appointments, or resolving billing errors, they are there to go above and beyond, setting a new benchmark for care.
Here are a few stories demonstrating what unparalleled care coordination really looks like:
A patient needed to see a Neurologist for a specialized procedure, but the Neurology office had a broken fax machine and wouldn’t take orders over the phone. Rather than shrugging our shoulders, our team rolled up their sleeves, printed out the EMG orders, and hand-delivered them to the office. The result? The patient was scheduled for the procedure promptly—no delays, no stress.
Another patient was concerned about an unclear plan after visiting their ENT doctor. They couldn’t get definitive answers, despite multiple phone calls. So, we went to bat and sent faxes and called, and when those were unsuccessful, our physician went to the ENT’s office in person, spoke with their team, and got the information they needed. That same evening, we texted the patient with the details they had been anxiously waiting for.
A patient facing an expensive MRI needed help. We researched and compared all the pricing options in the area, finding the best quality care at a fraction of the expected cost—saving the patient hundreds of dollars.
When an outside lab charged a patient $6,000 for routine bloodwork, we immediately suspected an error. Our team jumped into action, resolving the issue and lifting a huge weight off the patient’s shoulders.
For another patient experiencing concerning chest pain, we did more than tell them to “go to the ER.” We called the emergency room ahead of time, briefing them on the patient’s complex history so that when they arrived, the doctors were prepared to act swiftly and appropriately.
When another patient was hospitalized, we communicated daily with both the hospital team and the patient, addressing concerns, clarifying imaging results, and guiding her through the decision-making process for the next steps until we successfully transitioned her home safely.
These are only a few examples among many. It’s a level of coordination that is unheard of, even among concierge practices, and it’s part of the elevated primary care that sets our practice apart.
Our Guiding Mission
When we started our practice, we asked ourselves, “What would a best-in-class healthcare experience look like?”
Rather than drawing inspiration from healthcare, which offers few standout examples, we looked to industries known for their excellence—like Michelin-star restaurants and boutique hotels, where every detail is thoughtfully planned, and each interaction is designed to leave a lasting impression.
Our approach to care coordination is focused on creating a healthcare experience that is seamless, personalized, and genuinely compassionate. Having an advocate who moves the needle for you matters—someone who’s committed to guiding you through the healthcare maze, and who takes pride in not just getting you answers, but in delivering an exceptional experience along the way.