WHAT OUR PATIENTS HAVE TO SAYDefiant Member Reviews
Don’t just take it from us; see what real patients think about our practice, and how elevated primary care moves the needle.
★★★★★
Primary care at a whole new level
Primary care at a whole new level. Dr Ailene Medalla was extraordinarily thorough and took time to listen to my concerns something I have rarely experienced in decades of traditional medical care. If you are able, I highly recommend this practice
- S.C.
★★★★★
We are in good hands
I was a faithful consumer of conventional medicine and that resulted in life threatening illness. The conventional medicine model just did not work. I believe many health issues in my past could have been prevented if my doctors took more time to listen and "connect dots" between my symptoms. We decided to try something different. The doctors at Defiant Direct Primary Care have the same medical training as doctors within conventional medicine, but have a passion to offer a different model of care. I cannot say enough good things about Defiant Direct Primary Care. They offer more time to listen, answer questions, educate and pursue truly preventive medicine. We feel like we are in good hands and are setting ourselves up to age in the healthiest way possible.
- G.B.
★★★★★
Results are undeniable
We've all met doctors, but not like these two! After being treated by them, it's easy to see why they're known throughout the industry (individually and collectively) as a couple of rockstars! They are next level altruists who genuinely live and breathe their raison d'être, to ingrain and inspire health and happiness in others, and do so while maintaining a perfect balance of both a personal relationship and professionalism with their patients. Dr. Mutch has had such a profoundly positive impact on my health and life overall, the results are undeniable. Whether you are looking for a normal primary care or your needs require a specialist, these are your people!
- M.C.
★★★★★
Changed my life
Dr. Christina has changed my life. Literally. I had zero faith in doctors anymore when I found her. She’s incredibly knowledgeable on everything I ask about and her responsiveness is a 12/10. I love being able to text and hear back quickly. I will never go back to traditional healthcare again.
- K.C.
★★★★★
Top notch
I have had terrific, individualized care here at Defiant Direct. While normally with Dr. Christina, I had a medical situation arise when she and Dr. Jake were out of the office. I contacted Dr. Ailene and she was amazing. Her responsiveness and follow through were top notch. During my care, she reached out everyday to inform treatment. I am so happy with all three doctors at this practice, having had occasion to seek treatment from each of them. I cant say enough about their genuine commitment to their patients’ care
- R.B.
★★★★★
I recommend this to everyone
This is my first experience with concierge medicine and I recommend this to everyone. Dr. Jake is awesome as is his staff. It's a good feeling to have a partner in my healthcare.
- R.B.
★★★★★
Level of care is unmatched
Joining Defiant Direct Primary Care was a great decision. For my well check ups, the doctor sits with me for an hour and really deeply cares. This level of care is unmatched. They explain blood tests so profoundly and give suggestions how to improve my optimal health. Not to mention that the blood tests might be lower cost compared to if you run them thru insurance (that's our case). I also like that they highlight prevention. When there is a problem, the doctor follows up right away. You can email them or even text them to agree on a plan. The office has great vibes and everyone is friendly and helpful. I highly recommend this practice!
- J.F.
★★★★★
Always taking the time with their patients
Always taking the time with their patients and looking at an all encompassing care! Preventative medicine!
- K.B.
★★★★★
Makes going to the doctor so pleasurable now
Dr. Mutch is exactly what I have been looking for in a primary care physician. Imagine being with a doctor for an entire hour … I keep waiting to get rushed out but it never happens! As someone with a cancer history, I was looking for a doctor who thinks more comprehensively and on preventative medicine. Dr. Christina does that and more. My husband and quite a few friends have joined the practice and are very satisfied as well! You just can’t imagine how different it feels to have physicians really take the time to get to know you. Their team is professional and very service-minded as well, which is just another thing that makes going to the doctor so pleasurable now!
- T.S.
★★★★★
Excellent care
Excellent care. Quick response and personal, questions, requests and office visits promptly accommodated.
- S.T.
★★★★★
My health is in good hands
It was so nice to have a doctor be perfectly on time for an appointment! Dr. Jake and his assistant Allie were so friendly, attentive and thorough. I feel like my health is in good hands.
- J.R.
★★★★★
Incredibly impressed
Dr. Christina Mutch took care of my parents. I am incredibly impressed with her compassion, empathy, commitment and her dedication to the patients. I am a practicing physician myself and I can attest to the great and timely care she provided to them. She was always available to us, getting followup appointments was very easy, she herself would find us the best deals (for labs, radiology, speciality appointments, given my parents did not have insurance) and she was very involved in the care of my patients. Thank you!!!
- V.P.
★★★★★
Fantastic
Dr. Mutch was fantastic…. Very knowledgeable and friendly. He really cares about his patients and is very thorough and is very good at answering a patient’s questions. Top notch!
- J.L.
★★★★★
The most caring medical practitioner I’ve come across
Dr. Christina is the most caring medical practitioner I've come across. The direct primary care model really allows enough time to build a relationship and address multiple concerns during visits! For anyone who is curious about this model of care, I highly recommend checking out Defiant Direct Primary Care!
- M.B.
★★★★★
The best medical care
I have been searching for a more personal and holistic approach to medical care for years. I have finally found it here. The simple things that most of us forgot were part of the human experience, like having your doctor look at you instead of typing on a computer, and being able to get an appointment quickly, are just some of the perks. Dr. Jake has been attentive and thorough, making me confident that I am, indeed, getting the best medical care. I highly recommend getting off the hamster wheel of medicine and supporting these amazing folks.
- J.G.
★★★★★
The real deal
Dr. Christina and Dr Jake are the real deal. They are smart, empathetic and on your side. Dr. Christina was able to diagnose my lower back pain within our first visit; something I’ve been seeing doctors for for 20+ years. My daughters also see her and are no longer nervous to go to the doctor. I highly recommend looking at the savings they offer long term when looking at prescriptions and preventative care.
-A.G.
★★★★★
Goes above and beyond
I have never been so happy with my primary care physician before in my life. Dr. Christina goes above and beyond to help her patients. I really appreciate the ability to contact her directly when needed and in the speed in which she gets back to you. Dr. Jake is also wonderful! The amount of time and care you are given at each appointment is priceless. I highly recommend Defiant Direct Primary Care!
-M.P.
★★★★★
The best decision I ever made
The best decision I ever made was to become a patient of Defiant primary care. Both Doctors take the time to discuss my concerns and are very through on follow up. I can’t say enough good things about Defiant.
-S.W.
★★★★★
A doctor that cares
Dr. Christina Mutch is amazing. I finally found a doctor that cares. She doesn't rush your appointment along and she asks questions. The office is clean and not clinical. Dr. Mutch really wants to help you and doesn't just throw pills at your symptoms she wants to get to the root of the problem. If you are considering going to her, just do it. She's absolutely amazing.
-J.W.
★★★★★
I owe my health to these guys
I couldn’t recommend this practice more. The doctors truly care about their patients and have never done less than go above and beyond regarding every call or appointment I’ve had. They’ve taken every concern I’ve had seriously…I owe my health to these guys and I’m grateful to have found such quality care near me!
-E.H.
★★★★★
Bold, refreshing approach to medical care
We met our new doctors at a farmer’s market – of all places! I found my wife talking to an attractive young couple at a stand without a vegetable in sight. Drs. Jake and Christina were explaining their new medical practice and their bold, refreshing approach to medical care, called Direct Primary Care. Although normally I won’t go near a doctor except as a last resort, I was intrigued. The hands of time continue their relentless march and I know I can’t avoid doctors forever. So, I decided to give Dr. Jake a try. Wow, what a difference! Dr. Jake took plenty of time to get to know me and my health concerns. He checked me over thoroughly and encouraged me to address some of the health maintenance issues I have been neglecting. He helped me to understand my options and to make good choices – all without being pushy. Imagine being able to text or email your doctor directly when you have a question or concern! My wife was so shocked that I was positive about seeing my doctor that she switched to Dr. Christina. We couldn’t be happier with our new doctors!
-M.B.
★★★★★
I actually feel excited to have a new Primary Care Doctor
What an experience. A welcoming feeling as you enter Defiant. THERE IS NO WAITING ROOM OR RECEPTIONIST. I was welcomed by Dr. Jake Mutch right at the door. We spent the first moments going over the run down of who I am, history as well as the basics (heart rate, breathing, etc.). Went in due to wax build up, I usually squirm when some one is removing it but Dr. Mutch made it very comfortable. I even got to watch him work through his camera. I have already set up my follow up appointment and will have blood work done on my next visit to take a deeper dive on my health. I have never been one to go to the Doctor but after my visit I actually feel excited to have a new Primary Care Dr in Williamsburg. Thanks!!
-M.K.
★★★★★
What healthcare should be
This is what healthcare should be! If you want your doctor to take the time to fully understand all aspects of your health and not surprise you with fees or cost of care, you need to consider this practice. Dr. Mutch is great! I would highly recommend to my family and friends.
-C.A.
★★★★★
The best primary care doctor I’ve ever had
Dr. Christina is the best primary care doctor I've ever had. Really. She has been an absolute lifesaver for me. Her dedication to my physical and mental well being has blown me away. I've never had a doctor care so much. I feel so lucky to have found her and this practice!
-C.W.
★★★★★
Physician who goes that extra step
I have been a patient since fall of 2020 and I have experienced care above and beyond. Dr. Jake has answered calls / texts, offered holistic treatment and advice. He has made countless calls to follow up on my care needs…always ready to listen. He is diligent in his care model by not prescribing unnecessary medications, but rather looking for alternatives, such as diet and/or exercise changes, monitoring closely vital signs and consultation in full with the patient's own plan of care followed.
He has offered stretches and strength training, dietary plans and counseling…this is a model I have never been privy to in my over 18 years as a Registered Nurse. I have never seen a physician who goes that extra step, researches and send links and apps to follow and learn from to their patients. I feel blessed to have been able to have Dr. Jake and his staff a part of my life and feel that my health is in the best physician's hands. I would highly recommend any patient to Defiant Direct Primary Care for both the management and prevention of all disease processes.
-C.C.
★★★★★
Sees me both as a person and as a patient
From the first time I spoke to Dr. Jake when I was considering joining the practice at Defiant I knew he was the right doctor to help me on my wellness journey. I am very disillusioned with contemporary medical care in the US right now and I think it needs a complete overhaul. Dr. Jake and Dr. Christina are overhauling medical care in our little corner of the world with a patient-centered practice, and we are lucky to be the beneficiaries of their vision and their values right here in Williamsburg.
I feel that Dr. Jake sees me both as a person and as a patient. He offers his help in a holistic way. He is caring and thorough, and wants to be sure all questions are answered clearly. If a question or an issue comes up between appointments he quickly texts or emails back with an answer for me. He provides comments on test results by email so I can understand what is going on and refer back to these notes if needed. In appointments he is an attentive listener, he never makes me feel rushed. His osteopathic skills are first rate also. Thank you Dr. Jake for your support and encouragement, your care and your knowledge !
-L.R.
★★★★★
Knowledgeable, friendly, & attentive
Dr Jake was knowledgeable, friendly, and attentive to medical issues I experienced at all levels of severity. His concierge system puts all patients on equal footing with the understanding that each person's health and medical needs are subject to change.
-K.A.
★★★★★
She truly cares about me as a whole person
I’m glad that I chose Dr Christina as my primary care physician. She is knowledgeable, professional, holistic and a great communicator. Not only is she great at explaining things, but she listens well and gives plenty of time. Dr Christina discusses treatment options, then gives me a choice with how I’d like to proceed. She responds promptly to texts and emails. I’ve also had several Osteopathic Manipulative Therapy sessions with Dr Christina which were effective in reducing pain and helping with realignment and muscle balance. She gave helpful and practical information about exercises, stretching and body positioning. She is kind and I feel that she truly cares about me as a whole person.
-A.B.
★★★★★
Experts at the top of their game
They are experts at the top of their game. Their practice is a game changer for sure and treat you like a celebrity. 5 stars all the way! Best doctors I have found and top notch communication. Namaste!
-J.K.
★★★★★
I have never felt so comfortable talking with a doctor
As a woman in her 50s, I have seen many doctors over the years. Most of them were adequate, but for many years, I have been in search of a doctor who is extremely knowledgeable, personable, and willing to listen and actually get to know me. I have finally found this in Dr. Christina! I have never felt so comfortable talking with a doctor. It is obvious that she truly cares about each patient and takes the time to get to know them. I have texted her with questions and she has gotten back to me quickly with the detailed information that I needed. I so appreciate her and I am thrilled that she and her husband have opened their practice here in Williamsburg!
-D.S.
★★★★★
I feel more like a family member than a patient
I LOVE THIS PLACE!! Dr. Christina won me over the very first appointment I had with her…When I say I have never met a more nice loving caring understanding friendly (and so much more) doctor ever...I have never!! She takes her time with her patients with no rush no matter what and makes sure to meet all the needs of her patients!! She makes her patients a PRIORITY!! I feel more like a family member than a patient because she makes it so comfortable for you as her patient!! She has been an Absolute Blessing to me and I am very grateful to have been recommended to her and I would highly recommend anyone/everyone thats looking for this type of exceptional service from a doctor who really cares about the health, well-being and beyond...She really cares!! Its just so much I can say because she's just so Awesome!! Dr. Mutch....you are so Awesome!! If anyone is looking for an Excellent Perfect Family Doctor...Defiant Direct Primary Care is the Best!!! Trust Me!!!
-S.B.
★★★★★
The kind of quality you see in a Norman Rockwell painting
Before I met Dr. Jake Mutch, I had always been frustrated with how little time one had as a patient in relation to my primary care doctor…I had begun to search carefully for a medical doctor who would really listen to my health concerns and questions. Coincidentally, while reading a featured editorial in the ‘Good Neighbor’, I was intrigued to read an interview with Dr. & Dr. Mutch…Upon finishing this article, I knew I had to meet these doctors and inquire about my primary care options.
…Being healthy and in my sixties, I still enjoy ballroom dancing, hiking, camping, skiing, bicycling, and when I get just a little lazy I also enjoy a nice motorcycle ride after playing the piano. The reason I can do these things is because I have someone who I can see anytime to answer any questions I had and be able to determine with Dr. Mutch if I need to be treated. Dr. Jake has been responsible for these wonderful activities I can still do just as I had done them while in college..well, almost as good anyways.
I highly recommend Dr. Mutch as a private osteopathic care medical doctor. I have never felt better in my lifetime as I do now. I realize staying healthy is a commitment one works on every day and Dr. Mutch encourages me to call him anytime for regular visits and consequently has made himself available to me as a doctor should. Once you meet this physician, you’ll experience the kind of quality you see in a Norman Rockwell painting..honesty, sincerity, caring, and keen perception in using his medical wisdom to treat a patient.
-R.A.
★★★★★
Good old fashioned medicine has returned to Williamsburg
Good old fashioned medicine has returned to Williamsburg, putting patients FIRST, not the insurance companies! So glad that I found Dr. Christina Mutch who isn't just my new doctor, she's a partner in my health journey. Wonderful practice with caring, passionate, knowledgeable and friendly family doctors. Don't waste another penny on institutionalized medicine, invest in yourself wisely and join Defiant Direct Primary Care.
-V.P.
★★★★★
I really hope this practice stays here forever
I don't think I can really put into words how much I love this place and Dr. Jake is just wonderful…When I went to go to the appointment the office was clean and inviting…I was then greeted by the doctor and he spent over an hour just getting to know me and what my health is like and what we can focus on. He took notes and was very thoughtful and thorough…He really took the time to go over my labs and help me understand how things work and what each result means. He even takes the time to call or text you to see how you are doing or answer questions as soon as he is able. It really feels like a true family type doctor…I left there feeling like I finally had some hope and that its possible to improve my health. I will be having my husband see him as well. I highly recommend anyone who needs or wants a doctor who will care to come here. I really hope this practice stays here forever! Thank you Dr. Jake!
-A.G.
★★★★★
A real one-on-one, 1-hr visit. Perfect.
Great visit. Nice and clean office and rooms. Dr. Jake listened to me, gave me his opinion on everything I asked. Very good listener. I felt very comfortable. A real one-on-one, 1-hr visit. Perfect.
-W.C.
